Customer Service Rep / eight Years’ Expertise in Call Center Settings
Polished, expert consumer service rep providing:
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Eight many years of expertise supplying consumer assistance in busy contact center environments for workplace supply and vitamin supplier business employers.
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An unwavering commitment to consumer service, with the ability to construct productive relationships, resolve complicated issues and win consumer loyalty.
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Strategic-relationship/partnership-building abilities -- listen attentively, resolve issues creatively, and use tact and diplomacy to find common ground and accomplish win-win outcomes.
Richard Macon
3409 NW 44 Street Ft Lauderdale fl.33309
House: (954)601-6057)
maconr@ymail.com@
Employment History
Freeman Funeral House workplace manager, Bookkeeping, Accounting, and Auditing Clerks 7/2004 - 7/2006 freeman funeral house pompano seaside, FL picking up human remains from hospitals and homes and nursing homes ,logging these instances in to the monthly report that is sent to the Florida board of funeral directors and embalmers generating application to the state of Florida to file death certificates that will be used for public records and healthcare statics ,also I file for advantage insurance coverage for beneficiaries to help pay the funeral cost and filing with our broker to obtain these funds as quick as possible to cover cost also I attend funeral as a driver or attendant simply because I help the funeral director with the planning of all occasions from arranging the pickup site to contacting clergy to arrange funeral times and funeral escort with local police and assisting with contacting the cemeteries and out of state funeral house for shipment of the debased this is just a few of my actions and the company.
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LISA I. BRANTLEY
Mobile Phone: 7076555891
Secondary Phone: 7076806674
E-mail: msblackangel707@aol.com
Profession Objective
Customer SERVIVE ORIENTATED Place Exactly where Superb COMMUNICATION AND LEADERSHIP Abilities
WILL BE UTILIZED.
QUALIFICATIONS
·OFFICE Dealing with A Broad VARHONEST, Reliable, AND PRODUCTIVE WORKER SELF-MOTIVATED TAKE
INITATIVE
·HEAVY PUBLIC Contact SINCERELY Appreciate Assisting Other people
·EXCELENT Telephone COMMUNICATION Abilities
·CAPABLE OF HANDLIN MUTIPLE RESPONSIBILITIES IN Fast PACED Environment
·ABLE TO Work AND Stay CALM IN STRESSFUL Environment
·WORK Well IN BUSY IETY OF Job
Abilities
·CUSTOMER SERVICE
·COMPUTER Applications
·TYPING/FILING8PROOFREADING
·HEAVY Multiple PHONES
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Rebecca A. Duvall
256-878-3673 256-572-5142
225 Small Tree Road
Albertville, AL. 35951
starlitebrite246@hotmail.com
Objective: Organized with excellent communication and
reliability looking for place in consumer service.
Expertise: Areas Bank
July 2003-March 2008
Teller, solution phones, telemarketing, sales
referrals, substantial training in consumer
service, pc, and monetary abilities.
Boaz Wal-Mart Supercenter
January 2003-June 2003
Cashier, door greeter, cleaning duties, and
stocking of merchandise.
Brian &amp Yvette Paas
September 2000-Might 2003
Personal caregiver of Alyson Paas and Emily
Paas. Accountable for the assistance of
the physical and improvement needs of two little
children in between the ages of 2 months and 2 many years old.
Planned and ready meals and supervised every day activities.
Applebee's Grill &amp Bar
Might 2000-September 2002
Hostess/Trainer
Greeting, seating, cleaning, answering phones, and running
meals. Coaching duties include instructing new workers of
hostess duties.

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Wallace R. Russell
220 Argyll Rd.
Columbia, SC.
Wrussell8@sc.rr.com
Cell: 803-730-2686
? Dedicated customer service manager with 20+ years of experience in the food service industry.
? Respected builder and leader of customer-targeted teams fostered an enthusiastic commitment to
customer service as the primary driver in achievement of business objectives. Lead by instance to ensure the
execution of all shop operations.
Locations of Expertise
Complaint Dealing with &amp Resolution
Food Service Operations Management
Front of House Supervision
Consumer Satisfaction Enhancement
Back of House Supervision
Sales &amp Margin Improvement
Teambuilding &amp Training
Cost-Reduction Strategies
Order Fulfillment
Professional Expertise
Wally’s Grill and Ale House ten/95 to ten/2009
Common Manager
? Recruited, trained, and managed a staff of up to 12 servers and kitchen staff. Ensured an atmosphere in
which customers loved substantial ranges of service and employees were motivated to deliver top performance.
? Accountable for compliance with licensing laws, payroll, payroll reporting needs as well as, all well being
and security codes.
? Accountable for all monetary duties including budgeting and cost manage. Created and implemented inventory
manage and money management methods. Experienced in P/L management.
? Negotiated terms with vendors, and set sales prices as determined by CGS. Procured and scheduled the
delivery of food, beverage, and general supplies.
? Marketed business using print, radio, and in-home promotions.
? Catered events of up to 500 people.
? Received recognition as “Best of Columbia” St. Andrews area from Free Occasions magazine in 2007.
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Kimberly R. Townley
1436 Leeds Road #2C ? Elkton, Maryland 21921
(410) 392-7638 (410) 920-4546 ? Kimberlytownley@ymail.com
Goal
To make use of my 10 many years of Customer Service abilities
• Ten many years of customer service expertise. • In a position to transition from 1 job to
another smoothly.
• Constant record of effective Customer Service. • Excellent cash dealing with
abilities.
Employment Background
Cecil County Job Start, Elkton, MD 11/2008 – Present
? Volunteered at Union Hospital and Kenmore Elementary
Jakes Burgers, Elkton, MD 9/2007 – four/2008
? Prepared the restaurant for lunch service
? Handled cash drawer set up and break down
? Worked the stations reliving crew for breaks
Royal Farms Elkton, MD 9/2006 – four/2007
? Responsible for preparation of food in Deli region
? Maintained Fount counter region
? Restocked shop throughout slow periods
? Responsible for State Lottery Money and Tickets
Goodwill Industries Elkton, MD seven/2006 - 10/2006
? Checked the customers out
? Restocked the revenue floor
? Received item
? Maintained donation receipts
Denny’s Restaurant Newark, DE 1/2004 - 1/2005
? Worked the overnight shift as Wait staff and Host

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