Richard Anderson,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective :
A position in application or assist desk department with a concentrate on usability in the
Pittsburgh PA region.
Training :
University of Pittsburgh , Pittsburgh, PA
Master of Science in Information, 2000.
? Human Pc Interaction (HCI) Specialization
? GPA four.00 / four.00
? Member of Michigan Ohio Pc-Human Interaction (MOCHI) chapter
? Member of Association for Computing Machinery (ACM)
University of Pittsburgh , Pittsburgh, PA
Bachelor of Science in Engineering, Pc Engineering, 1994
? Minor in Management Information Methods
? Magna Cum Laude, GPA three.83 / four.00
? Nationwide Merit Scholar
? Member of Tau Beta Pi Nationwide Engineering Honor Society
? Member of Golden Important Nationwide Honor Society
Relevant Expertise :
Hubbard and Assoc, LLP Pittsburgh, PA
Software program Assistance Specialist, 2/1995 – seven/1999
? Implemented new software program and upgraded existing software program on 17 Novell Netware
servers and on individual workstations
? Automated the set up of software program to 1200 finish-user PCs through DOS batch files,
Symantec Basic scripting, and Novell Application Launcher snapshot technology
? Provided second degree assistance to internal Assist Desk to resolve user issues with
specific applications, including Windows 95, Microsoft Workplace, GroupWise, and
numerous business specific applications
? Identified and implemented technologies and techniques of using existing
technology to assist users function much more efficiently, including:
? Creating/revising macros and spreadsheets in Quattro Pro, Excel, and VBA
programming
? Developing procedures and training users in electronic data transfer between
applications
? Wrote posts for and reviewed the Techie Suggestions, Tricks And News newsletter
Read the rest of this entry »

Sabina Park
26 Outdated South Camp Road, Belvoir Heights, CT 19004 • 821.657.9972 •
sabinapark@mail.com
Assist Desk Technician
Skilled Assist Desk Technician with five years of expertise supplying Pc and Client/Server
tech support for little to medium sized businesses. Expertise diagnosing,
troubleshooting and resolving consumer issues with hardware upkeep, installations and
upgrades. Skilled in technical contact center operations supplying service by
communicating successfully with technical and non-technical staff during citywide winter
emergencies.
Qualifications &amp Training
A+ Certified Technician, 2007
MCP Certification, 2006
Bachelor of Science in Business Administration, Riverside City College, 2006
AST in Electronic Engineering Technology, Sumpter College, 2004
Hardware
IBM compatible PCs, Sun Workstations, Ethernet, Cisco Routers, Video &amp Sound Cards,
CD-ROM Drives, Multiplexors, Some substantial finish printing systems
Operating Methods
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX ERP
Expert Expertise
Assist Desk Technician, Riverside Consulting, Hartford, CT Oct 2004 to Present
Riverside Consulting offers technology services to city municipalities and schools

Read the rest of this entry »

Tornfalksgr ¨anden 5 A three
01150 S¨oderkulla
+358 ()50 486 xxxx
Finland
RESUME
(20.01.2009)
Kristoffer J. Sederl ¨of
kristoffer.sedxxx@penti.org
kristoffer.sexxx@nsn.com

http://penti.org/sederlok

Personal Information:
Hi, my name is Kristoffer Sederl ¨of, I was born in Helsinki/Finland 17.06.1977. I am currently residing
in Sibbo with my wife Ulla, our 1 year old infant-boy Erik and our boxer-dog Lissu. I am a positive
young man with an open thoughts for life as well as open/free software program.
POSITIONS:
Technical Assist desk Advertisements Anker Information Systems-Oy/Ab 1994, 2 months
Technical Assist desk Advertisements Anker Information Systems-Oy/Ab 1995, three months
At Advertisements Anker Datasystems I worked at the credit card terminal assist desk. My main tasks involved:
solving customer problems over the telephone line and on-website, synchronizing the information
in between the various banks and the customers and last but not least maintenance of the terminals
themselves.
) Key phrases: Technical assist desk, problem solving, electronic device service.
Technical Assist desk Adison Oy 1996, three months
Technical Assist desk Adison Oy 1999, three months
In 1995 Advertisements Anker’s credit card terminal division was sold to Adison, where I then moved to
work. I continued to work on the customer service side, but with much more emphasis on the terminal
service.
) Key phrases: Technical assist desk, problem solving, electronic device service.
Software program Tester, Perl programmer Nokia Networks, Hiomotie, Helsinki. 2000. . .
In June 2000 I joined Nokia Networks as a Software program Tester. Getting talked about that I knew Perl in
my Job interview, I switched place to turn out to be a Perl programmer for half a year.
Read the rest of this entry »